Customer, above all
Everything starts and ends with the customer. We anticipate their needs, listen to their feedback, and do whatever we can to provide the best possible experience. We create evangelists, not just customers.
We do the right thing, always. We don’t cut corners, ethically or otherwise. Take the extra time to make it right. Future you will thank you.
Optimism and excitement are in our DNA. We enjoy our work and spending time with our co-workers.
The first step in achieving greatness is visualizing it. We set outrageous goals. We never settle.
The second step in achieving greatness is executing on the vision. We hire A players and expect consistent excellence. We recognize and reward success and thoughtful failure. We have a bias for action. We work smarter and harder. We never say, “that’s not my job.”
Strong opinions, loosely held
We build up from first principles. We think independently, research diligently, and defend our beliefs - but we change our mind when there’s a better way.
The forest and the trees
We paint the big picture, but remember tiny brush strokes make a masterpiece.
We speak our minds and are open and candid. We avoid “closed door” conversations. 360 feedback is the norm. We’re all on the same team, and only want to see each other win.
The first step in innovation is wondering why. We venture into the unknown. We are comfortable being uncomfortable. We’re creating something bold and new - we act accordingly.
We are present, focused, humble, empathetic, and grateful. We work to be our best selves so we can help others be their best selves too.